Default colocation agreement

This page gives a public HTML version of the legacy default colocation agreement used by all2all / Moving Art Studio ASBL.

It documents the historical wording used for colocation services on the all2all network. It is not intended as a new 2026 contract template.

Internet colocation agreement

Between:

• Moving Art Studio ASBL, having its head office at 51 rue de l’Instruction, 1070 Brussels, Belgium, hereafter the Administrator;
• and the customer or organisation identified in the signed order or contract, hereafter the Taker;

the following is agreed.

Preamble

The Taker wishes to rent rack space or a rack footprint in order to host servers, websites, applications or related Internet services.

The Administrator provides access to the all2all network, datacentre infrastructure and the agreed technical facilities. Depending on the accepted offer, this may include rack space, power feeds, uplink connectivity, DNS, backup options, operational support or managed services.

Servers installed in the allocated rack or rack space are the property of the Taker unless explicitly stated otherwise. Basic system installation, software operation, application security and maintenance remain the responsibility of the Taker unless a specific management service is agreed.

The Taker is responsible for the operation, security and reputation of the software, services and IP addresses assigned to the hosted systems.

When a transition or installation phase is agreed, services may be invoiced temporarily on a per-server or reduced basis before the final recurring colocation agreement applies.

Definitions

Agreement means the present contract and its appendices.

Material means the computer, server, network and power hardware described in the appendix or service sheet.

Parties means the Administrator and the Taker.

Duration

The agreement is concluded for one year from the date of signature, unless another duration is explicitly agreed.

The agreement is automatically renewed for successive periods of one year, unless one of the Parties gives notice by registered letter at least three months before the expiry date.

The Administrator may terminate the agreement without preliminary injunction if:

• the acceptable use or network rules are seriously violated;
• the Taker is bankrupt, in liquidation, in suspension of payment or otherwise unable to meet its obligations;
• the use of the all2all network or connected services is abused;
• payment obligations are not fulfilled after reminder;
• the Taker causes repeated operational, legal, security or abuse problems.

Responsibilities and quality of service

General network terms

The Taker accepts the general terms of use of the all2all network.

Material

Material described as owned by the Taker remains the property of the Taker. Other material rented, loaned or made available without charge remains the property of the Administrator.

Operating system and software

The Taker manages the operating system level of the servers, unless a specific managed service is agreed.

The Taker should use maintained GNU/Linux, BSD or other peer-reviewed open source operating systems when possible. The Administrator may assign fixed public IP addresses from its RIPE address pool.

The Taker must keep operating systems, packages, applications and security updates reasonably up to date.

The Parties agree to use open source or free software where possible. If the Taker installs proprietary software, the Taker is responsible for licences and for any legal or operational consequences. The Administrator may ask the Taker to provide a list of proprietary software installed on the hosted systems.

The Administrator communicates planned interventions that may cause service disturbance or downtime with adequate notice whenever possible. Emergency interventions necessary to preserve security or service continuity are an exception.

Hardware problems

Downtime caused by hardware problems cannot be charged to the Administrator when it results from force majeure or from circumstances outside the Administrator’s control.

When a hardware problem occurs, the Administrator and the Taker will make reasonable efforts to restore the system or replace defective components as quickly as possible, according to the applicable guarantee or service conditions.

The Administrator is not responsible for individual server hardware errors unless the signed agreement explicitly includes such responsibility.

Incident notification

The Taker must be informed quickly of relevant incidents by e-mail or telephone using the contact details listed in the agreement or customer record.

Network availability

The Administrator is responsible for the availability and quality of the agreed uplink and TCP/IP connectivity on the all2all network.

In case of network unavailability, the Taker should send diagnostic information such as traceroute, ping results and affected IP addresses to support@all2all.org.

If the all2all network is degraded below the availability threshold agreed in the signed contract, the Taker may be entitled to terminate the agreement without indemnity. Any refund is limited to prepaid amounts for the period not yet delivered. Past periods are not refundable.

Physical access

The Taker may receive nominal access badges for a limited number of authorised collaborators. This access is personal and may only be used by qualified personnel.

The Taker remains responsible for its collaborators and participants. Emergency interventions may be performed by the Administrator without prior consent when required.

No equipment may be installed outside the allocated rack space.

Included services

Depending on the accepted offer, the Taker may use services implemented on the all2all network, such as:

• DNS servers;
• uplink to the default router;
• backup options;
• monitoring or support services.

Power continuity

The Taker benefits from the datacentre power infrastructure, including UPS and generator systems where available. The exact power feed, redundancy and consumption model are described in the service sheet or appendix.

Access to datacentre

Physical access is limited to authorised persons listed in the agreement or customer record. The Taker must indicate one operational contact who centralises support requests towards support@all2all.org.

Backup

Optional network backup services may be described in the appendix or service sheet.

Local backup configuration and verification remain the responsibility of the Taker unless a managed backup service is explicitly agreed. The Administrator may provide backup scripts or infrastructure, but the Taker remains responsible for checking that the backup covers the required data.

Interventions and travel

Interventions and travel that are outside normal daily management, support or maintenance may be charged according to the price list or accepted offer. Before starting work of this kind, the Administrator informs the Taker of the applicable invoicing mode when possible.

Payment

Payment for services is due in advance, within 30 days after receipt of the invoice, unless another payment term is agreed.

In the event of non-payment within the indicated period, the Administrator sends a reminder to the Taker. Any amount still unpaid at the end of the reminder period may generate administrative costs and compensatory interest.

Where a trial period is explicitly agreed, the Taker or the Administrator may end the agreement according to the conditions of that trial period. Amounts related to services already delivered or to colocation already used are not refundable unless explicitly agreed otherwise.

Appendix 1: services and price structure

The signed appendix or service sheet defines which services are included. A colocation offer may include, for example:

• rack space or rack units;
• IP range or IP addresses;
• uplink connection;
• DNS service;
• backup service;
• power supply and power consumption;
• standard system installation or reinstallation;
• datacentre interventions;
• travel or out-of-hours interventions.

The initial phase may be invoiced per used rack unit or per server unit. After this initial phase, the full rack, cabinet or colocation package price may apply.

Electricity may be invoiced by a fixed estimate, by meter readings, by real consumption, or by another method defined in the service sheet. When meter readings are used, the estimated power flat fee can be corrected against real past consumption.

Prices are understood excluding VAT unless explicitly stated otherwise.

Appendix 2: material

The appendix or service sheet describes the material owned by the Taker and the physical demarcation of responsibility.

This may include, for example:

• servers and internal cabling installed in the allocated rack space;
• ATS or power distribution equipment;
• electric meters;
• network switch;
• cabling up to the physical demarcation point;
• uplink cable end or patch panel.

Material not explicitly described as belonging to the Taker remains the property of the Administrator or the datacentre operator.

Appendix 3: emergency plan

Data loss

If the Administrator discovers a problem with customer data, the Administrator informs the Taker. The Taker communicates which backup data or safeguards should be used for recovery.

If the Taker cannot be reached within a reasonable time and a recovery action is urgent, the Administrator may use the most recent available backup when such a backup exists.

If the Taker discovers a data problem, the Taker informs the Administrator as quickly as possible.

Hardware problem

The Administrator diagnoses the problem and proposes a solution. The Administrator communicates the planned interventions and an estimated duration. Defective material is replaced according to the applicable guarantee or service contract.

Network problem

The Taker sends diagnostic information such as traceroute and ping results to the Administrator. The Administrator establishes a diagnosis and proposes a solution, including an estimate of the interventions required.

Appendix 4: general terms of use of the all2all network

1. The all2all network is managed by Moving Art Studio ASBL. The contract begins when the user receives a service confirmation, completes an order, signs a contract, accepts an online form or otherwise places an order.

2. all2all is the network operated by Moving Art Studio ASBL. It provides Internet services such as web hosting, mail, DNS, domain registration, server hosting and related infrastructure services.

3. Information conveyed or stored on the all2all network remains under the responsibility of the user. The user is responsible for the content and use made of the service and commits to respect Belgian law.

4. Moving Art Studio ASBL cannot be held responsible for the content of files or data circulating through the network. The user is responsible for backups and for the safe operation of their own systems. Except in case of deliberate fault, the responsibility of Moving Art Studio ASBL is limited to the affected service period and cannot cover indirect damages, loss of profit or customer losses.

5. The user is responsible for third parties to whom access is given. Abuse, spam, unsolicited bulk e-mail, network attacks, illegal content or serious misuse may lead to suspension or termination.

6. The user must keep access information confidential and may not communicate passwords or unencrypted access details in public places.

7. The user recognises that e-mail exchanged between the Parties may be valid proof of communication, operational instructions or contract modification, subject to applicable law.

8. Moving Art Studio ASBL may modify the agreement or terms for future periods. Complaints concerning an invoice must be communicated within ten days after the invoice sending date.

9. In the event of litigation, Belgian law applies. The Parties first try to submit the dispute to mediation. If mediation fails, only the courts of Brussels are competent.

Legacy scope

This page does not replace a physical signed contract where such a contract exists.

It publishes the default legacy agreement, with its historical wording, governing colocation services ordered on the all2all network up to and including 31 December 2025 in the rare cases where no specific physical signed contract can be produced.

From 2026 onward, a new colocation contract framework will be made available and may be signed directly through this website.